What should I do if the deposit fails/deposit has not been credited?

Please contact our 24/7 customer support team and provide the following information:

  1. Username
  2. Wallet : bKash / Nagad / Rocket
  3. Cash Out Number (Phone number that you use to cash out)
  4. Transaction ID
  5. Transaction screenshot (show with date, time, amount, transaction ID)

If you still fail to receive the funds, kindly provide your ‘Deposit Request Video’ via email as reference. Click here to learn more.

Note: As the payee information might change from time to time, please check our current payee details before making each deposit, which can avoid deposit failures or delays. Six6s will not be liable for any missing funds due to incorrect information.

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